If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Wisecars customer support is available 24/7. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Due to this protection, it cannot be read by any third party. Please read the following to know what is included/excluded in our coverage offers. Cancellation Protection can be purchased only at the time of booking and is not refundable. In that case, please contact your bank for additional details. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Here are 8 tips for writing great reviews. Minimum age requirements on larger cars may also be higher at some locations. If you're 65 or older, you may have to pay a senior driver fee. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. When picking up the car, every driver must present their licence. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Cancellation Protection can be purchased only at the time of booking and is not refundable. Never ever use Wisecars. 49 reviews. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Anyone can write a Trustpilot review. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. We can accept no further responsibility when there is no out-of-hours service available. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. No charge will be made for amending your booking before the start of your rental. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. All rights reserved. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. I read other reviews from this company after this had happened and that is a common . I attempted to rent a car from them for a few days for $535. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. If you do not agree with any part of them, you must not proceed with your booking. You can amend your booking information or cancel your booking in a few simple steps. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. It is one of the scummiest business models I have ever seen. Your contract for car rental will be between you and the Car Rental Company. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Please note, under no circumstances is the fuel included in the rental price. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. What's Wisecars' cancellation policy? Expired or provisional licences will not be accepted. In most locations, the minimum renting age is 21 years. Only when all documents are present and severe negligence can be excluded, a refund will be processed. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. I refused to pay and they refused to refund me my $535 back. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. No charge will be made for amending your booking before the start of your rental. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Please note, it is your responsibility to provide all the above-mentioned documents. Garantljuk, hogy minden rtkels vals. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Amendments can only be made up to 48 hours before the pick-up time. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. The car rental company will charge you for the additional driver for the whole time that you have the car. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Your browser settings can be set to inform you before receiving a Cookie. Any additional charges will need to be paid at the rental counter in the local currency. We at Wisecars put together a list of the most important information travelers often miss. All rights reserved. Wisecars will process your cancellation refunds in 7 days. Dear Allan,Thank you for sharing your customer service experience with us! Powered by. Re: Wisecars car rentals. Expired or provisional licences will not be accepted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Yes. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Some Car Rental Companies in some rental countries may also require an International Driving Permit. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. 1 Previous_Golf_5959 2 mo. Thank you guys for that excellence!!! It is highly recommended to call the police even for the smallest of damages. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Your contract for car rental will be between you and the Car Rental Company. I will give you a five star rating. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. It is a huge scam. What's Wisecars' cancellation policy? DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Wisecars falsely advertised vehicles for rental on their website. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Your browser settings can be set to inform you before receiving a Cookie. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. We will send you your rental voucher 48 hours before your pick-up time. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Replies to negative reviews in < 24 hours. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. In such circumstances, we will cancel your booking with no liability whatsoever. Great help received from the kind persons on whatsapp chat yesterday and today. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Dear Paul,Thank you for contacting us! We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. If you choose to pay for the service using a credit card, your credit card details are not stored by us. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. You can present the voucher either in a printed version or a digital form (such as from your smartphone). ago The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. What's Wisecars' cancellation policy? Wisecars is an online vehicle rental broker. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. This information must be sent via email and give Wisecars the relevant details of the incident. Wisecars believes in protecting your privacy. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. You will have to leave a deposit for the fuel. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Date of experience: 07 February 2023. Wisecars will process your cancellation refunds in 7 days. If additional information is required, the process may be extended for another 28 calendar days. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. DeductibleProtection covers up to EUR 1000 of your deductible. My issue has been resolved. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Wisecars is an independent travel broker who does not represent any particular car rental company. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. This information must be sent via email and give Wisecars the relevant details of the incident. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Email: cancellations@wisefandi.com Fax: Trustpilot is assessing this review in accordance with our flagging process. Wisecars does not own any physical locations or offices. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Wisecars flagged this review for containing harmful or illegal content.Read more. They may be needed if you wish to make a claim. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars does not own any physical locations or offices. One of our helpful agents will be in contact with you to address the request. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. No way has this company got 4.5stars. You may need an international driving permit (IDP) to drive in some countries. There rating is probably false and it never mentioned a basic passage. When picking up the car, every driver must present their licence. We offer a price comparison of major and independent car rental suppliers around the world! You can also find this information on the confirmation voucher. All bookings include free cancellation up to 48 hours before the pick up time. Excellent! Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. You have a guaranteed booking with us and with one of our trusted premium suppliers. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. In all these cases, you will receive no refund of the money you have paid. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Wisecars employs limited use of cookies for your safety and does not store any personal data. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Please note, we only delete personal data on the request of the individual. Read more from https://www.wisecars.com/en-us/reviews. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Wisecars employs limited use of cookies for your safety and does not store any personal data. The Car Rental Company must give its consent to repairs and replacements. When you rent a car, you will usually need deductiblecoverage. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. In that case, special cancellation terms are presented during booking. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Honestly, never use third-party companies to rent a car. they are untrustworthy. Only persons listed as drivers on the Car Rental Agreement can drive the car. That should not even be separate. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Dear Sara,Thank you for contacting us! Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. To improve our service and website, we may use small data files known as Cookies. In all these cases, you will receive no refund of the money you have paid. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. available for purchase from the car rental company, or. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. This one doesn't really need an explanation. Due to this protection, it cannot be read by any third party. In peak periods this may not be achievable. %title% %offer% Tbb. There might be differences based on offers. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Experience right now is good only just booked will have to wait to see when I pick up the car. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. I had questions about requirements of car insurance. Please read carefully the terms of the Car Rental Agreement before signing it. Cancellation Protection can be purchased only at the time of booking and is not refundable. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Minimum age requirements on larger cars may also be higher at some locations. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. There are too much additional insurances taxes etc. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. All cancellations outside of the aforementioned timeframes will not be refunded. Please note that all additional drivers must also show a valid driving licence at pick-up. We used in October 2022. All related documentation must be kept if an insurance claim is submitted. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 2023 Wisecars. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases.