ebay who pays return shipping on damaged item ebay who pays return shipping on damaged item

The choice is not up to the seller, that is . Need an update on an open return request? Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. And is it mostly positive? Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. Nonetheless, the simplest way to make a return is to use your account on eBay. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. Enter the desired refund amount, and select Send refund. Your email address will not be published. What am I going to do with the returned item? eBay sellers can include a restocking fee of up to 20% for returned items. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . and a fun one too. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! Can I still get a full refund? Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. All sellers need a filter to keep the "stories" out. You do not have permission to remove this product association. Compradores com histrico de abusos do processo de devoluo podero estar sujeitos s consequncias descritas na Poltica sobre compradores abusivos. Otherwise not as described on arrival. Tips for returns It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Dont let it! This may take a few days. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. To contact us: Click Help & Contact at the top of most pages. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. Return an item for a refund. If the item isn't too big or heavy, that may be a possibility. We have a buyer who says the way we packed the item damaged it. Ebay does not accept pictures in disputes, why would a seller? Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. You can still close it if things are resolved. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. I dont think they really read this post. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! Scroll down to the RMA number checkbox, click it in and submit the changes. Spread the word, we know how to break the . Saiba mais sobre a Autenticidade garantida do eBay. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Choose the label you want to send to your buyer. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Expand. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. It depends on the reason for the return. A couple of buyers indicated they received no response. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Yes, it's that simple! Log on DoNotPay in your web browser and we will help you. Start an item not as described claim, cite damaged in transit, and get a full refund. Enter reasons for returning the order. Refunds go back to your original payment method and are typically available within 3-5 business days. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Why Did My Package Go Farther Away, USPS? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. Who's responsible for return shipping costs depends on why the item is being returned. If so I would have called back to get a new representative on the line to straighten it out. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. FREE Shipping. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. Paypal refunded us in full including the shipping. I find too many fun toys for my family (or myself), and just love the whole process. Send the funds using the buyer's preferred method. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. Why on earth would you want anyone to spend money sending it back to you? Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. You've been a member since 2010 and you've logged dozens of transactions. I sold hundreds of items with 100% feedback. 2 min . Our kids especially had a great time with that one. As a seller, I know when I'm being ripped off or when someone is being truthful. Free shipping for many products! ( 2 ) Core Charge $360.00. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. I dont accept returns, why do I have to pay for a return postage label? Double check that your information is correct;falsifying a customs form is against the law and eBay policy. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! Returns will not be accepted without prior authorization. Heres how to send your own label from the View return details section: Shipping labels for international returns. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. I'm not confident that I will receive the refundif I don't send with tracking. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. We recommend using a tracked service for return shipping. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Does eBay intimidate you? You won't be able to re-open the request once it's closed. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. It should have the return policy on it. Its important to request the refund within a timely manner. The seller has 3 business days to get back to you. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. When a case is opened, the buyer is asked to upload photos and offer details of the item. We tried reasoning with them but they would not budge. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. What happens if the buyer refuses to pay for return shipping? All Rights Reserved. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Many eBay sellers do not understand that No Returns does not mean No Refunds. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Are eBay returns free? You'll need to send it back within 10 business days, using tracked postage. Why would the buyer be liable for return shipping if damaged by the carrier? Part Number: HPE-HP46C-MAG. Scroll down to Return Preferences and click the Edit link on the right. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. See how to check the status of your return. How you request the return depends on how you bought them. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. Confirm your return address on the label. If you've already registered, sign in. New to the whole flipping/reselling process? What I might do is take a chance and send it without tracking. Some sellers . not all. The returns process. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. 09:08 AM. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. 03-23-2018 06:31 PM. For more information, see our Condition of returned items policy. There are several ways you can send an item back to the seller. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. :) OutsideObserver2 3 yr. ago Or perhaps send a replacement if you return the item via untracked shipping? Damaged Item Who Pays Return Shipping? We called eBay ( BIG KEY! 10-02-2020 Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . You can offer returns on individual or all items and distinguish between domestic and international return policies. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. We are only stating what happened to us- sorry if that is unbelievable. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. The shipping for this item was about $3. But at some point, the scammers are going to figure out the weakness in that business plan. What does the EBAY Commuity feel about this. Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. The amount of horse-hockey stories that would phone or walk-in was astounding. Most sellers refund as soon as they get the item back. Many eBay sellers accept returns if you've changed your mind. First response from me is always "Return for refund". We appreciate the feedback. If you want return shipping to be insured, see our section on alternative return shipping options. The returns process usually starts with a message . The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Just initiate it as such, and the seller can either approve or deny it. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. As to a Return within the GSP for Not As Described, I would assume the same principle applies. Thanks. However, we're here to help. To ensure there are no delays with your return, provide the necessary customs information to the buyer. Select your carrier and enter the tracking number. Exciting News! I sold an item and buyer said the shirt was faded, so I had to pay return shipping. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. 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Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. However, it already is quite flat. Take action within 30 days. Read our most popular questions and answers on how to handle return shipping for items you've sold. USPS Package Tracking Not UpdatingWhats Wrong? You can also find more information in our full article below. We called eBay (BIG KEY! Find the item in Returns and cancelled orders. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. Why would the buyer be liable for return shipping if damaged by the carrier? Do You Charge Return Shipping on Damaged Items? Thanks for all you do. Comment below and let us know what happened and how you resolved it. And if it does happen (this is the first one for us in years! 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. 13 min article; Return postage for buyers. But I trust my judgment and I'm hardly ever wrong. To request a return, select the item you want to send back from your recent purchases above, or use the button below. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont.