Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 28 0 obj <> endobj xref Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Omnichannel, CRM, Automation, AI, we have them all. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. hb``Pf``AX8> 9K?0bF Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. H\n0y Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. 0000042393 00000 n News Apr 16, 2021. journeys, 5 digital transformation TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. 0000121522 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. . 0000121239 00000 n trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. What are two TTEC engage products? Continuously promote a performance-driven culture and always work towards reaching for amazing. "I am thrilled to welcome Shelly to the TTEC family. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO How do I operate more efficiently with automation. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. 0000163153 00000 n Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. TTEC Engage is a 60,000+ employee service company . Reduce cost and improve CX with recommendations from your front-line employees. 0000044527 00000 n 0000001643 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. 0000017388 00000 n One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. We make it a point to make sure all our employees feel valued and . Custom built to solve your 0000017236 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. %PDF-1.4 % We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Our industry specific CX solutions can help. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Please indicate that you are willing to receive marketing communications. Clarabridge Engage is now Qualtrics Connect. The experience economy has created an explosion of interaction volumes across a myriad of channels. The result is a dizzying array of challenges for companies and government entities alike. Empower your employees with the right training and tools to deliver amazing customer experiences. 0000007228 00000 n Consumers choose where, when and how they interact with you. Forward-thinking companies view customer experience transformation as an investment in the future of their business. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Reduce cost and improve CX with recommendations from your front-line employees. 0000009592 00000 n It operates through two segments: TTEC Digital and TTEC Engage. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Improve your business performance in any economic environment with our rightshoring and automation approach. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. What you'll be doing: services that improve customer satisfaction h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream 835 0 obj <> endobj xref 835 69 0000000016 00000 n You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Get the agile tools to transform your total experienceone stage at a time. 0000009833 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. library that's as agile as we are. Privacy Policy. We make it easy. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. News Mar 2, 2021. 4 ways to orchestrate 0000010205 00000 n You don't need to rip and replace to get your CX technology stack humming. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. journeys, 5 digital transformation 0000125245 00000 n From data to insight, and insight to business value. 6 Reasons to consider nearshoring now GET THE GUIDE. Upselling products and services to existing customer base . Eliminate friction and create value . delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Understand your customers on a deeperlevel. We caution you not to rely unduly on any forward-looking statements. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Financial highlights for the two segments are provided below. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. We help you design, build, operate, and. Regardless of the products . Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. 0000001676 00000 n 0000124652 00000 n 0000001601 00000 n Customer experiences, from marketing to sales and service, are now reflections of the brand. The best outcomes. And that is a smart move. 0000004803 00000 n To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Your industry has its own set of challenges. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. Elevate your sales team through sales outsourcing, including a customized growth services playbook. There are three types of analytics. 0000005949 00000 n We're here to help. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream 0000030379 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000005417 00000 n 0000037328 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. Elevate your sales team through sales outsourcing, including a customized growth services playbook. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? 0000119092 00000 n TTEC embraces and is committed to building a diverse . time keeping apps, and training on client products and procedures. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. Omnichannel technology that delivers personal CX at scale. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. 0000105286 00000 n With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. 0000013691 00000 n Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. We make it a point to make sure all our employees feel valued and . We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. Operating Income was $168.5 Million or 6.9 Percent of Revenue. 0000043061 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Contact Center Automation Tools and Trends READ THE ARTICLE. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. Gain a competitive advantage through automation. We combine leading technology partnerships and the CX expertise to enable your success. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. It operates through two segments: TTEC Digital and TTEC Engage. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. PR Newswire (US) Full Year 2022. 0000031129 00000 n Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . We help you connect your front end to your back end so all of your operations flow seamlessly. 0000074192 00000 n Operating Income was $48.7 Million or 7.4 Percent of Revenue. EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . 0000124324 00000 n Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. When it comes to your customers, only the best technology will do. 0000021388 00000 n Disconnected systems create disconnected customer experiences. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Bringing smiles is what we do at TTEC for you and the customer. Contribute ideas and improvements for software products . _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy 0000031578 00000 n We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Design your CX to eliminate pain points and reduce churn. . 0000119471 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. 0000004769 00000 n One that tells you what is happening in the present. Custom built to solve your specific challenges. from 8 AM - 9 PM ET. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0000074155 00000 n Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. 0000008629 00000 n DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000022600 00000 n 28 44 abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 0000116155 00000 n Learn why we use cookies and how to manage your settings. 0000163192 00000 n Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000006260 00000 n TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. 0000156098 00000 n I have undertaken formal Genesys training on both products. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream This site uses cookies and by using the site, you are consenting to this. Eliminate friction and create value for your customers and employees. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. "I am excited to welcome Chuck back to the TTEC family. strategies for right now, Building for CX: End-to-end possibilities, Top customer service Consumers expect great interactions whenever they connect with a company. Improve your business performance in any economic environment with our rightshoring and automation approach. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best 0000025542 00000 n 0000007921 00000 n Options New. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. READ THE CASE STUDY. We combine leading technology partnerships and the CX expertise to enable your success. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Elevate your sales team through sales outsourcing, including a customized growth services playbook. Don't wish for happy customers. Guaranteed. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% 0000006467 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
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